Question : Problem: Do UPS / Battery companies actually make good on their Connected Equipment Warranty?

We've all seen the guarantees they place on their equipment.  They state that, if properly installed, their UPS / surge protector will protect the attached equipment or the manufacturer will reimburse up to some massive amount (mine unit claims $200,000).

I am suspicious of this.  I haven't found any cases of a company fulfilling this promise.  I did find one story whereby an IT admin claimed his equipment was fried while using APT UPSes.  He tried repeatedly to file a claim with them, and they refused all contact.

Can anyone around here shed some light on the topic?  Thanks.

Answer : Problem: Do UPS / Battery companies actually make good on their Connected Equipment Warranty?

Absolutely.  I have a friend who's house suffered a direct hit by lightning and "fried" two Belkin UPS units and did a small amount of damage to one of the connected computers [It was actually amazing how well the UPS's protected the PC's -- one was completely okay; the 2nd only fried the NIC.]

Belkin replaced both UPS units and paid for a new NIC with no questions asked.   They did ask for the "fried" UPS units back to examine them -- but send prepaid boxes for the return shipment ... so the cost to my friend was zero [at least for the UPS/computer gear :-) ].

Not sure what the issue was with the APC unit you referred to; but I'm surprised they wouldn't honor a claim -- they have an excellent reputation.