Question : Problem: Unlock Scanner

My onetouch visioneer 5800 scanner will not scan. Error keep popping up - unlock scanner - lock on the bottom of scanner. There is no lock on the bottom of the scanner.

Answer : Problem: Unlock Scanner

Ensure you are using the power supply that was provided with the scanner. The label should be Bestec or HYI 100-120V AC input, and 12V DC Output, plugged directly into a wall outlet, not a power strip. The power through the strip may be fluctuating and causing the problem.

Verify you are using the minimum memory required to run the scanner: minimum requirements include 64MB of Ram.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

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