Question : Problem: NM-16AM Module is not detecting in CISCO 3725 Router

Hi,
 
My Scenario is
I have Cisco 3725 Router and 2* NM-16AM Modem Module in Network slot 1 and 2. I want to configure this dor Dial in. I am facing problem to configure this as Async interface.
This two NMs shows as UNKNOWN in SHOW DIAG command..(see below)

Can you please help me on this. If u can send me a sample file that 'll be great!..
Thanks



User Access Verification

Password:
Router>ena
Password:
Router#sh diag
3725 Backplane EEPROM:
        PCB Serial Number        : JAE08020K8Z
        Processor type           : 61
        Top Assy. Part Number    : 800-16147-02
        Board Revision           : C0
        Fab Part Number          : 28-4226-06
        Deviation Number         : 65535-65535
        Manufacturing Test Data  : FF FF FF FF FF FF FF FF
        RMA Number               : 255-255-255-255
        RMA Test History         : FF
        RMA History              : FF
        Chassis Serial Number    : JHY0805K11N
        Chassis MAC Address      : 000f.2334.ee10
        MAC Address block size   : 48
        Field Diagnostics Data   : FF FF FF FF FF FF FF FF
        Hardware Revision        : 0.1
        Number of Slots          : 2
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C1 8B 4A 41 45 30 38 30 32 30 4B 38 5A 09
          0x10: 61 40 02 59 C0 46 03 20 00 3F 13 02 42 43 30 85
          0x20: 1C 10 82 06 80 FF FF FF FF C4 08 FF FF FF FF FF
          0x30: FF FF FF 81 FF FF FF FF 03 FF 04 FF C2 8B 4A 48
          0x40: 59 30 38 30 35 4B 31 31 4E C3 06 00 0F 23 34 EE
          0x50: 10 43 00 30 C5 08 FF FF FF FF FF FF FF FF 41 00
          0x60: 01 01 02 FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Slot 0:
        C3725 Mother board 2FE(TX)-3W Port adapter, 2 ports
        Port adapter is analyzed
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        PCB Serial Number        : JAE08020K8Z
        Processor type           : 61
        Top Assy. Part Number    : 800-16147-02
        Board Revision           : C0
        Fab Part Number          : 28-4226-06
        Deviation Number         : 65535-65535
        Manufacturing Test Data  : FF FF FF FF FF FF FF FF
        RMA Number               : 255-255-255-255
        RMA Test History         : FF
        RMA History              : FF
        Chassis Serial Number    : JHY0805K11N
        Chassis MAC Address      : 000f.2334.ee10
        MAC Address block size   : 48
        Field Diagnostics Data   : FF FF FF FF FF FF FF FF
        Hardware Revision        : 0.1
        Number of Slots          : 2
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C1 8B 4A 41 45 30 38 30 32 30 4B 38 5A 09
          0x10: 61 40 02 59 C0 46 03 20 00 3F 13 02 42 43 30 85
          0x20: 1C 10 82 06 80 FF FF FF FF C4 08 FF FF FF FF FF
          0x30: FF FF FF 81 FF FF FF FF 03 FF 04 FF C2 8B 4A 48
          0x40: 59 30 38 30 35 4B 31 31 4E C3 06 00 0F 23 34 EE
          0x50: 10 43 00 30 C5 08 FF FF FF FF FF FF FF FF 41 00
          0x60: 01 01 02 FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 0:
        Serial 2T (12in1)
        Hardware revision 1.0           Board revision A0
        Serial number     31099666      Part number    800-03181-02
        Test history      0x0           RMA number     00-00-00
        Connector type    PCI
        EEPROM format version 1
        EEPROM contents (hex):
          0x20: 01 12 01 00 01 DA 8B 12 50 0C 6D 02 00 00 00 00
          0x30: 50 01 7A 00 03 11 16 00 FF FF FF FF FF FF FF FF

Slot 1:
        Unknown (type 1026) Port adapter
        Port adapter is disabled
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-23028-01
        Board Revision           : C0
        Deviation Number         : 0-0
        Fab Version              : 03
        PCB Serial Number        : FOC08041GTM
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Fab Part Number          : 28-6305-03
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        Field Diagnostics Data   : 00 00 00 00 00 00 00 00
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 04 02 41 01 00 C0 46 03 20 00 59 F4 01
          0x10: 42 43 30 80 00 00 00 00 02 03 C1 8B 46 4F 43 30
          0x20: 38 30 34 31 47 54 4D 03 00 81 00 00 00 00 04 00
          0x30: 85 1C 18 A1 03 C4 08 00 00 00 00 00 00 00 00 C5
          0x40: 08 00 00 00 00 00 00 00 00 FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Slot 2:
        Unknown (type 1026) Port adapter
        Port adapter is disabled
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-23028-01
        Board Revision           : C0
        Deviation Number         : 0-0
        Fab Version              : 03
        PCB Serial Number        : FOC08041GSA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Fab Part Number          : 28-6305-03
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        Field Diagnostics Data   : 00 00 00 00 00 00 00 00
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 04 02 41 01 00 C0 46 03 20 00 59 F4 01
          0x10: 42 43 30 80 00 00 00 00 02 03 C1 8B 46 4F 43 30
          0x20: 38 30 34 31 47 53 41 03 00 81 00 00 00 00 04 00
          0x30: 85 1C 18 A1 03 C4 08 00 00 00 00 00 00 00 00 C5
          0x40: 08 00 00 00 00 00 00 00 00 FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF



Router#sh inter
FastEthernet0/0 is up, line protocol is up
  Hardware is Gt96k FE, address is 000f.2334.ee10 (bia 000f.2334.ee10)
  Internet address is 172.16.100.1/24
  MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 100Mb/s, 100BaseTX/FX
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:00, output 00:00:00, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     201 packets input, 17582 bytes
     Received 117 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog
     0 input packets with dribble condition detected
     88 packets output, 11943 bytes, 0 underruns
     0 output errors, 0 collisions, 2 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier
     0 output buffer failures, 0 output buffers swapped out
Serial0/0 is down, line protocol is down
  Hardware is GT96K Serial
  Internet address is 213.210.235.62/30
  MTU 1500 bytes, BW 1544 Kbit, DLY 20000 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation FRAME-RELAY IETF, loopback not set
  Keepalive set (10 sec)
  LMI enq sent  0, LMI stat recvd 0, LMI upd recvd 0, DTE LMI down
  LMI enq recvd 0, LMI stat sent  0, LMI upd sent  0
  LMI DLCI 1023  LMI type is CISCO  frame relay DTE
  Broadcast queue 0/64, broadcasts sent/dropped 0/0, interface broadcasts 0
  Last input never, output never, output hang never
  Last clearing of "show interface" counters 00:02:37
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: weighted fair
  Output queue: 0/1000/64/0 (size/max total/threshold/drops)
     Conversations  0/0/256 (active/max active/max total)
     Reserved Conversations 0/0 (allocated/max allocated)
     Available Bandwidth 1158 kilobits/sec
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     0 output buffer failures, 0 output buffers swapped out
     0 carrier transitions
     DCD=down  DSR=down  DTR=up  RTS=up  CTS=down

FastEthernet0/1 is administratively down, line protocol is down
  Hardware is Gt96k FE, address is 000f.2334.ee11 (bia 000f.2334.ee11)
  MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Auto-duplex, Auto Speed, 100BaseTX/FX
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog
     0 input packets with dribble condition detected
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier
     0 output buffer failures, 0 output buffers swapped out
Serial0/1 is administratively down, line protocol is down
  Hardware is GT96K Serial
  MTU 1500 bytes, BW 1544 Kbit, DLY 20000 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation HDLC, loopback not set
  Keepalive set (10 sec)
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: weighted fair
  Output queue: 0/1000/64/0 (size/max total/threshold/drops)
     Conversations  0/0/256 (active/max active/max total)
     Reserved Conversations 0/0 (allocated/max allocated)
     Available Bandwidth 1158 kilobits/sec
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 3 interface resets
     0 output buffer failures, 0 output buffers swapped out
     0 carrier transitions
     DCD=down  DSR=down  DTR=down  RTS=down  CTS=down

Router#

Answer : Problem: NM-16AM Module is not detecting in CISCO 3725 Router

What IOS version are you running?  You may need to upgrade to a later IOS for your router to support the hardware.