Question : Problem: Battery Software ?

Gateway 450rog laptop

There is no physical problem with the battery it is fine.

this is a new clean install of xp-pro sp2
from tested source there are no virus or malware

when we cold boot the laptop the first message is a lower
right corner balloon of "Found new hardware.......battery"
followed by an error window in middle of screen that is titled
"Device Installer error" the error message is "Windows
could not load the installer for battery.Contact your hardware vendor"
when we click out of that
upcomes the "Found new hardware wizard"
It searches and then reports "cannot install the hardware..battery"
NEXT we get another balloon warning that "the hardware was
not installed"and the desktop comes up.

When we go to ....control panel->system>hardware>device manager. we find
the first sub catagory under computer name to be "BATTERIES"
with 3 yellow symbols for missing drivers
just below it

We have searched the Gateway support site and talked to two Gateway support people that dont understand the problem.
We have searched ths MS support site and KB and found nothing about battery drivers
                          Thanks for any help
                                       Bob

Answer : Problem: Battery Software ?

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