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Question : Problem: Blackberry BES patch won't install
I'm trying to install SP6 for the BES and I get the message. The upgrade patch cannot be installed by Windows installer service because the program to be upgraded may be missing or the update patch may upgrade a different version of the program. I've also tried SP2 and SP3 with the same results. We are currently running BB Manager 4.1.4.15.
What is the problem?
Answer : Problem: Blackberry BES patch won't install
That file is a maintenance release that has to be applied after SP6 is installed. Please ensure you install the SP6 and MR5 updates using the BlackBerry Service Account (e.g. BESadmin).
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