Question : Problem: Spooler Service crashing constantly, WinXP

I have a user whos spooler service is crashing anytime you try to do anything in the printer and faxes folder.  This includes trying to go to File >Server properties, trying to remove a printer, trying to right click a printer to go into the properties or trying to install a printer.  If I just restart the service and dont touch anything then it will crash on its own within 2 minutes.  

System is XP sp2 with all updates

So far I have tryed:

-Windows Updates
-Checked the dependencies (RPC and that is not crashing)
-Checked the Event Viewer (ID 7031 and 7034 under system, and App faults under application log.

There seems to be numerous questions like this on here and I have went to the following site
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
but i cannot uninstall the printer drivers due to the spooler service crashing everytime I right click a printer or go into the server properties.


 

Answer : Problem: Spooler Service crashing constantly, WinXP

Also, download the following and try and use cleanspl.exe to make sure the spooler is indeed clean....

Windows Server 2003 Resource Kit Tools
http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7-96EE-B18C4790CFFD&displaylang=en

Not sure how you are trying to remove the drivers, but if it is via Server Properties>Drivers, disregard the next sentences....

Totally remove ALL driver, once you deleted ALL the printers. Then go to Printers and faxes>File>Server Properties>Drivers, and delete whats there. Then reinstall from scratch with fresh drivers.....

Once the printer is deleted, go to start<>run>cmd

net stop spooler
net start spooler

That should free up the drivers to delete them.....