Question : Problem: USB Keyboard not working with XP SP2

I just reinstalled Windows XP SP2 for a client, using my PS2 keyboard and Mouse.

The modtherboard is a Desktop Board Intel® D865GVHZ.

My client called me saying that neither the keyboard nor the mouse work, both of them USB.

I used the ports with pen drives and worked fine.

What can I do to solve his problem?

Thanks in advance,

Ernesto Fox

Answer : Problem: USB Keyboard not working with XP SP2

Ok - one thing you can do to solve his problem is get the USB - PS/2 adapters:

http://www.tigerdirect.com/applications/Category/category_slc.asp?CatId=469

As to what the problem IS - there's a variety of things - some of them very specific to machine hardware (like this ticket from Microsoft: http://support.microsoft.com/kb/948101 related to a nVidia 680i motherboard).

Others have reported problems with USB ports set to operate at version 2.0, but keyboards/mice not working with that version of the ports...

Unfortunately - it could take you quite a while to determine the actual cause and solution - the adapters are probably your most economical bet - considering time value..