Question : Problem: Remote assistance software (what's with MSN?)

In the past, I used to use MSN messager to connect to friend's and family member's computers... using the request remote assistance (or run application - the feature changed name once or more times).

On my Vista computer, I have version 8.x of Windows Live messenger... which is missing the whiteboard and application sharing. Worse yet, accepting a request remote assistance doesn't result in anything. All I can use Live messenger for is text/video messaging.

On my XP computer, I have Windows Messenger v4.7 and it has the Whiteboard, application sharing, and remote assistance. But now all I see is, "Attempting to connect to ..... " and messages about downloading the latest Windows Live messenger!  

Has Microsoft really removed those neat MSN messenger features?

Anyhow, if MSN Messenger is no longer going to work, can someone recommend another tool that allows for easy remote desktop communication over the Internet.

Specifically a tool that:
- does not have a reoccurring monthly fee
- uses a small footprint remote application with little to no installation questions or knowledge of the Internet (I want family / friends to have the ability to quickly enable their computer to allow me to access their desktop).
- Remote application available for many platforms such as XP, 2000, Vista, Linux (ideally platform independent)

I am not concerned about upfront cost at this point (as long as it isn't outrageous)

I am already aware of PC Anywhere but I cannot ascertain from the Norton website if their HOST program is a small footprint no-questions asked type of program. In my experience, PC Anywhere or all Norton programs are much larger (memory/cpu hog) than most other s/w.

Thank you so much!

Answer : Problem: Remote assistance software (what's with MSN?)

Teamviewer software is free for personal use.
http://www.teamviewer.com/

You will get different flavours depending on your needs.
http://www.teamviewer.com/download/index.aspx
(Quick support is very easy).