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Question : Problem: error e23 on scanjet 5590
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Hello,
I have a scanjet 5590 by HP that gets a e23 on the display. When this happens it locks up and has to be unplugged to reset. It is now happening several times a day. I have not been able to find out what this error means. HP has also been no help.
I have googled and done several other searches with no luck.
Any thoughts?
Thanks,
Joe
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Answer : Problem: error e23 on scanjet 5590
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Error 23 is a failure error on the scanner bulb circuit, unfortunately this could be anything from a bulb problem to a fault in the circuit board or even the USB cable. The firmware is reporting a problem with warming the bulb ahead of the scan.
HP are well aware of the issue so not sure why you are having difficulties with them
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00228838&product=377690&dlc=en&lang=en
If it's still under warranty get it replaced.
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