Question : Problem: Blackberry user stopped receiving mail ?

Hi,
I set up a new user yesterday on the BES, all went well and the user was able to send and recieve mail, but after an hour it all stopped, I have checked services there all running, I have restarted them ect but nothing, 7 other users on the BES are working well, but this one just won't, anyone had this problem before?

Answer : Problem: Blackberry user stopped receiving mail ?

The first thing to do is restart the device by removing the batter and on restart you need to ensure you have capital GPRS, EDGE or 3G displayed next to the coverage indicator.  To quickly determine if there is any issues with the SIM insert another users SIM in the device and confirm if it functions.  If these steps fail we then need to refer the BlackBerry and event logs.