Question : Problem: How to resolve Windows XP Notebook user unable to connect to the internet via wireless or hard connect while out at sites

Windows XP SP2 - Dell Inspiron Notebook.  When user is out at a site or trys to use a network connection via hotels or airport the user is unable and Event 11197 is recorded.
Event Type: Warning
Event Source: DnsApi
Event Category: None
Event ID: 11197
Date:  11/9/2007
Time:  6:15:08 PM
User:  N/A
Computer: PFELLMAN2
Description:
The system failed to update and remove host (A) resource records (RRs) for network adapter
with settings:
 
   Adapter Name : {BCEFA8C7-F6BA-45EE-B2B1-26E03E5D7806}
   Host Name : pfellman2
   Primary Domain Suffix : pwius.com
   DNS server list :
      4.2.2.2, 4.2.2.3
   Sent update to server :
   IP Address(es) :
     172.28.168.212
 
 The reason the update request failed was because of a system problem. For specific error code, see the record data displayed below.
Microsoft has no information when selecting their link.

Thank you,
Marguerite

Answer : Problem: How to resolve Windows XP Notebook user unable to connect to the internet via wireless or hard connect while out at sites

I'm still weirded out by this:

   Adapter Name : {BCEFA8C7-F6BA-45EE-B2B1-26E03E5D7806}
   Host Name : pfellman2
   Primary Domain Suffix : pwius.com
   DNS server list :
      4.2.2.2, 4.2.2.3
   Sent update to server :
   IP Address(es) :
     172.28.168.212

There is no reason why your DNS servers should be 4.2.2.2. And it wouldn't matter if you couldn't update your record with the DNS server. That's a setting meant for domains.

In your 172 network, if it's a domain then your DNS server should also be 172.

When the user is at an airport or hotspot the DNS server will most likely be either the same as teh gateway address or some random public IP address.