Question : Problem: Citrix, MetaFrame XP, 1.0, Running on Windows 2000 Server SP4 with 3 GB of ram, Source: Save Dump Event ID: 1001

Experts,

For the past 3 days now my Citrix MetaFrame XP server just decides to restart it self twice a day at 2:30pm & again at 11:15pm. I have attached a word document with screen shots of the errors I get after the restart happens. I don't believe this is a hardware issue because the CPU temp, Chipset temp, Fan speed, HDD, Ram, Motherbord, and Power Supplies all seem fine to me, but I could be wrong. Please let me know if you require any more information.

The error that is really bothering me is this one:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ba (0x0000000c, 0x00000001, 0xe8bfeb88,0x0000001f). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP"

I took a look at this file and it was like 3.0 GB (Do you know if I can delete this file?)

Regards,

 - Dipesh

Answer : Problem: Citrix, MetaFrame XP, 1.0, Running on Windows 2000 Server SP4 with 3 GB of ram, Source: Save Dump Event ID: 1001

It is still possible that the CPU overheats, and this can happen when all users log on as that will put it under a heavy load. I'd open the server and clean out all dust, and if possible remove the CPU heatsink, clean it's and the CPU's surface very thoroughly, then apply very little thermal transfer paste and firmly reattach the heatsink.

You can run sfc /scannow while the server is in production, but if this repairs anything it might require a restart, as will the servicepack and windows updates, but you can do those reboots when you want to.