That's probably a G4. I think the second link that I sent outlines how to reset the PMU in this version.
However, I do think that it's odd about the time thing. I can't imagine anything that her ISP could be doing that would make that happen.
Does she have any power issues in her area. I know that I'm stretching here, but that might whack the Mac. If she does, a UPS might be in order.