Question : Problem: iPhone Exchange 2007 mail sync Freezes

Hi Guys,

I've been working on this for quite a while already and thought that some of you might have some insight. We have a user who is connecting to their Exchange account using an iPhone, ver. 2.2. We are running Exchange 2007 with SP1, UR5. This has been tested with 2 different iPhones on different networks. The issue is as follows:

Setting up ActiveSync on the phone works fine. If we restart the phone and try to access "mail", the phone will freeze and show a blank screen. Even after restarting the phone again, the mail is not accessible. The only time we can see it is in the creation of the ActiveSync account.

If I manage to get to the settings menu and turn off mail sync, everything goes back to normal. Leaving mail sync but turning off Calendar or Contacts does nothing.

I even tried backing up the mailbox and recreating it. Before importing the data back into the mailbox, the sync goes fine and even after a restart there is no issue. After the mail is imported, same issue again.

Lastly, I tried syncing only the last 1 day and I still have the problem. The user reported the issue last week so I doubt it would be a corrupt email.

Any ideas?!

Thanks!

Answer : Problem: iPhone Exchange 2007 mail sync Freezes

How about folders.. Are there any folders in the inbox.. Can you try removing them and then syncing...?