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Question : Problem: Boot issues and "Save Dump" error...
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Hi all! Thanks in advance for any assistance that you can provide on the following issue!
I am consistently experiencing issues with a Windows XP Professional machine at startup. The POST operations run fine and the operating system begins to boot as normal, then the monitor goes black as if there is no video output from the PC. This happens only sporadically (about once every day or two).
Upon reviewing the event viewer and system events, I am receiveing the following "Save Dump" error. Thanks for any help!
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| EVENT ERROR |
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Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 6/20/2007
Time: 10:49:03 AM
User: N/A
Computer: DESIGNJOE
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000ea (0x8a182160, 0x8a4192d8, 0xf78cacbc, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini062007-01.dmp.
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| CONTENTS OF THE DUMP FILE: |
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----- 32 bit Kernel Mini Dump Analysis
DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 0a690000
PfnDataBase 81ac3000
PsLoadedModuleList 805624a0
PsActiveProcessHead 80568558
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 100000ea
BugCheckParameter1 8a182160
BugCheckParameter2 8a4192d8
BugCheckParameter3 f78cacbc
BugCheckParameter4 00000001
PaeEnabled 00000000
KdDebuggerDataBlock 805522e0
MiniDumpFields 00000dff
TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 00000e04
DriverListOffset 00003a18
DriverCount 00000077
StringPoolOffset 00005d70
StringPoolSize 00001060
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack f76c61fc
DebuggerDataOffset 00003788
DebuggerDataSize 00000290
DataBlocksOffset 00006dd0
DataBlocksCount 00000007
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Wed Jun 20 10:48:16 2007
System Uptime: 0 days 0:01:10
start end module name
804d7000 806fd000 nt Checksum: 0020DAE3 Timestamp: Wed Feb 28 04:08:32 2007 (45E54690)
Unloaded modules:
baf05000 baf0e000 processr.sys Timestamp: unavailable (00000000)
f792f000 f7933000 kbdhid.sys Timestamp: unavailable (00000000)
baf35000 baf42000 i8042prt.SYS Timestamp: unavailable (00000000)
f780f000 f7814000 Cdaudio.SYS Timestamp: unavailable (00000000)
f7923000 f7926000 Sfloppy.SYS Timestamp: unavailable (00000000)
Finished dump check
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Answer : Problem: Boot issues and "Save Dump" error...
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Looks like there's a problem with your video card:
http://support.microsoft.com/default.aspx/kb/293078
Excerpt from above link:
CAUSE
This issue might occur if the display driver is caught in an infinite loop while it waits for the video hardware to become idle. This issue typically indicates a problem with the video hardware or that the display driver cannot program the hardware correctly.
RESOLUTION
To resolve this issue, obtain and install the most current driver for your video adapter, or replace your video card.
WORKAROUND
To work around this issue, follow these steps: 1. Click Start, click Control Panel, and then double-click Display.
2. On the Settings tab, click Advanced, and then click the Troubleshoot tab.
3. Move the Hardware Acceleration slider to None, and then click to clear the Enable Write Combining check box.
4. Click OK, and then click OK.
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