Question : Problem: E-mails appear in wrong order on 8310 handset.

One of our Blackberry users is experiencing the following annomoly, for example:
An e-mail will be delived to Outlook at 10:00am. The user will reply via Outlook at 10:05. A little later once the Blackberry handset has syncronised wirelessly the sent e-mail will be shown as sent at 10:05am but the original incoming e-mail is list as 10:07am.
Making it look like the e-mail has been replied to before its recieved. This only happens on the handset and not the outlook inbox.

Has anyone experienced anything similar?

we use the following if it helps:
Handset: Blackberry Curve 8310
BES 4.1.6
Outlook 2003 SP3
Exchange 2003 SP2
SQL 2005

Answer : Problem: E-mails appear in wrong order on 8310 handset.

Hi,

On the device ensure within "Options > Date\Time" the time zone, date and time settings are correct. Also check the time source to ensure it is set the same as other users who don't have any issues.  As this is a device only issue it would be worth comparing the firmware version to other 8310 users (if you have any).  Once you check the setting restart the phone by removing the battery and try sending\replying to a few test emails to see if the issue persists.  

Thanks,

Gary