Question : Problem: HP ScanJet 3200C  scanner problem

I am having problems with my HP ScanJet 3200C scanner.  I use Windows 98.  The scanner is connected with a parallel cable.  The scanner is routed through the printer or the printer through the scanner. This is my problem:

A few months ago, when I scanned, the scanner bed began showing a verticle yellow line.  It progressively got worse until the entire bed was yellow.  Then it scanned with multicolored lines.  It is making a noise when it scans.  My husband tried cleaning the mirrors and the glass with alcohol.  It still doesn't scan correctly. I can see the light as it passes when it scans.  It starts off white, then turns yellow.  Could the light be going bad and need replacing?  I uninstalled and reinstalled the scanner and the printer.  I tried some online support, downloading ScanJet 3200C Power Control Patch and a couple of other updates.  This didn't help either. I emailed HP a couple of days ago but got no response so far. I haven't called them due to the $2 a minute charge.  If I'm on the phone with them, as I have been with technicians with other companies, for 30 minutes or an hour, I could buy a new scanner.  Any suggestions other than buying a new scanner?  It's no longer under warranty.
Thank you in advance for any help.

Answer : Problem: HP ScanJet 3200C  scanner problem

Hi There

It sounds like the scanner needs to be powercycled..shut down the pc completely and unplug the power cord from the scanner  for about 1 minute ...move the shiiping lock on the bottom of the scanner also 3-4 times making sure that the lock is in the unlocked position.
Boot up the pc and try the scanner...it should work..if it doesnt work the first time try it a second ...if it still doesnt work ..then the scanner needs to be replaced

Michelle