Question : Problem: Back up of contacts different than restore of contacts on blacberry 8830

While backing up and restoring contacts on a clients verizon blackberry 8830 world phone I ran into some issues. I backed up the contacts on the phone using blackberrys backup feature included on the desktop software. All contacts were backed up to a PST file. I opened the contacts list in outlook to show my client, the client claims that there were MANY more contact and outdated information in the backup.

How can this be?

Answer : Problem: Back up of contacts different than restore of contacts on blacberry 8830

The backup would be an exact copy of what was on the device.  At times a restore can remove corrupt items from the restore data but never add extra items.  If you did a sync of the device and they had all the SIM contacts moved to the device address book it may appear to the user that there are many extra contacts.