Hi
Appologies for the delay in replyng, have run it in safe mode for a while and then tried to reboot, and it hung as it has been doing. booted up fine after I left it for 40 minutes. Have checked the start up options in msconfig settings and there is nothing untoward Have advised customer and she is happy to perservere withis it intil it dies completely as its quite an old machine.
how do you want me to distribute the points on this question, I think everybody helped in resolving it.
jag