Question : Problem: Blackberry not receiving e-mail

We have 2 Storms on a BES.  I'm is receivng mail on mine, but the other stopped at 10 pm last, night.  The user checked the mobil network connection and it's running.  What else could it be.  It's our company President so it's important.

Thanks

Answer : Problem: Blackberry not receiving e-mail

Hi, first try restarting the device by removing the battery > restart the Blackberry services on the BES.  If the device still fails to receive email ensure the ensure the device either has capital GPRS or EDGE, or you are on a 3G network you need to ensure you have capital 3G and the BlackBerry logo present (4 dots between 3G and signal strength).