Question : Problem: Blackberry Bold can recieve but not send on BES

New BB device that I have never laid hands on. Trying to activate it as normal through our BES. The guy can receive but not reply. What would be the likely cause? The AT&T people claim the enterprise activation is done.

Answer : Problem: Blackberry Bold can recieve but not send on BES

We believe what happened was the end user tried to set up email on his own, and he used "personal emal" or whatever that option is. It was able to pull from our OWA website we think, but we don't allow other ports on our firewall to any IPs so it couldn't reply using IMAP or whatnot.